dkh88 Privacy Policy

1. Introduction

Dkh88 (dkh88.onl) is an internationally licensed online gaming platform. We place the highest importance on the privacy of our members. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.

This policy applies to all dkh88 services, websites, mobile apps, and any part of the platform. Our Terms and Conditions and Responsible Gaming Policyshould be read alongside this policy.

Dkh88 complies with international data protection regulations and is committed to safeguarding user privacy. Our Privacy Policy is aligned with Bangladesh's Digital Security Act and international GDPR guidelines.

2. What Information We Collect

Dkh88 only collects information that is necessary. The types of data we collect are detailed below:

How We Collect Information:

• Direct Collection: Information you provide when registering, logging in, or updating your profile.
• Automatic Collection: Through cookies, log files, and tracking technologies.
• From Third Parties: Verified information from payment processors or KYC service providers.

3. How Your Information Is Used

Dkh88 uses your information only for the purposes listed below. We never use your data beyond what is stated here:

• Account management: Creating, verifying, and maintaining your account.
• Transaction Processing: Processing deposit and withdrawal requests quickly and securely.
• Customer Support: Assisting with your questions, complaints, or issues.
• Ensuring Security: Detecting and preventing fraud, money laundering, and other illegal activities.
• Responsible Gaming: Monitoring your gaming behaviour to identify problematic patterns.
• Legal compliance: Meeting the requirements of licensing authorities or law enforcement agencies.
• Service Improvement: Conducting research and analysis to improve your experience.
• Marketing Communications: Sending promotions and bonus offers when you have given your consent.

4. Who Your Information Is Shared With

Dkh88 never sells your personal data. However, information may be shared in certain specific circumstances:

• Payment Processors: bKash, Nagad, Rocket, and other payment gateways — used solely to process transactions.
• KYC service provider: Trusted third parties for identity and age verification.
• Law enforcement agencies: In cases involving court orders, government directives, or legal obligations.
• Licensing Authorities: To regulatory authorities for maintaining our gaming license.
• Technology Partners: Technology companies that support platform operations — under strict confidentiality agreements.

We maintain strict Data Processing Agreements (DPA) with all third-party partners, ensuring your information is used solely for its intended purpose.

5. Cookie Policy

Dkh88 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential cookies: Used to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand which pages are used most — fully anonymized.
• Security Cookies: To detect multiple accounts or fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6. Data Security Measures

Dkh88 uses industry-leading technology to protect your information. Our security framework is detailed below:

• 256-bit SSL/TLS Encryption: All data exchanges are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for login.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Backup: Your data is stored in secure off-site backups.
• Staff training: All our staff are trained in privacy and data protection.

7. How Long Your Data Is Retained

Dkh88 does not retain your information longer than necessary. Retention periods are determined by legal obligations and business requirements:

• Account information: For the full duration your account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by financial regulations.
• KYC documents: Up to 5 years after account closure.
• Activity Log: Up to 2 years.
• Support Contact: Up to 3 years.

After the designated period, data is securely deleted or anonymized.

8. Your Rights

As a dkh88 member, you have certain fundamental rights regarding your personal information:

To exercise any of these rights, please email our support team. We will respond to your request within 30 business days.

9. Protection of Minors' Data

Dkh88 is intended for users aged 18 and above only. We do not knowingly collect personal information from minors.

• Age is verified at registration, and minors are not permitted to open an account.
• If a minor registers by mistake, their information is immediately deleted and the account is closed.
• If parents have any concerns, they can contact our support team immediately.

10. Changes to Privacy Policy

Dkh88 reserves the right to update this Privacy Policy as needed. For any significant changes:

• A notification will be sent to your registered email at least 7 days before any changes take effect.
• A notice will be displayed on the main page of the website.
• The date of the most recent update will always be shown at the top of this page.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

You have the option to close your account if you do not agree to the changes. For more details, see our Terms and Conditions View.

11. Contact & Support

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Support Hours: 24/7, seven days a week
• Language: Support available in Bengali and English
• Response Time: Typically within 24 hours; sooner for urgent matters

We take all data privacy requests seriously and respond within the legally required timeframe.